I was already a big fan of Mountain Hardwear’s stuff but now they have a customer for life. While prepping for my trip to Santa Fe back in October I noticed the entire front panel of my Airjet2 tent delaminated from the rest of the tent.
Recently, I sent the tent in and a few days back I get a call from Mountain Hardwear. Not only did they apologize for the tent issue but I was offered a $315 credit to buy any Mountain Hardwear product I chose. So with that I got a new tent and two new shirts!
A lot of companies claim to have a lifetime warranty but few I have dealt with have been so true to the statement as this. No questions asked, full price credit. Thanks Mountain Hardwear for backing up your gear, and treating your customers like people! Y’all are awesome and now have an even more dedicated lifetime customer.